SO-CAL's Commitment to Customer Service

Our objective is to make your shopping experience easy, safe and enjoyable. We have worked hard to build a web site to provide this experience for you. If at any time you have a question regarding our products or simply want to check the status of a particular order, you can log into your personal tracking page using your email and password: ORDER TRACKING. Or please feel free to contact us at orderstatus@so-calspeedshop.com. To help you learn more about our web site below is a list of Frequently Asked Questions.

How do I purchase products?
SO-CAL Speed Shop has made it easy for you to purchase products. You can purchase three ways:
1. Use your credit card directly on our web site.
2. You can call our sales line at 909/469-6171
3. You can fax us your order to 909/469-6174
4. Mail us your order with a U.S. Postal Money Order to:

SO-CAL Speed Shop
Sales Dept.
1357 E. Grand Ave
Pomona, CA 91765

You can put your purchases in the shopping cart and print the shopping cart page to use it as your order or write your order by hand. Please be sure to include the item number, color, size (if necessary), quantity, shipping preference (standard or priority), and destination.

Placing an Order Online
Online ordering is available 24-hours every day and is the fastest way to have our products shipped to you!
Follow these three easy steps to order:
1. Choose the product(s) you want to order by placing the item(s) into your shopping cart then indicate the quantity for each.
2. Choose the credit card you want to use (Visa, MasterCard, or Discover)
3. Provide a shipping address and phone number for your delivery destination. You can log in and track the status of your order through your personal ORDER TRACKING page.

Is it safe to order online?
Absolutely! SO-CAL Speed Shop.com guarantees that every transaction you make will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at so-calspeedshop.com. When you use your credit card to shop at so-calspeedshop.com, your transaction is secure. Your privacy is protected. Our servers use the most advanced encryption technology that safeguards your personal information.

Guarantee Details:
Under the Fair Credit Billing Act, your bank can not hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, SO-CAL Speed Shop.com will cover the entire liability for you, up to the full $50.00. SO-CAL Speed Shop.com will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from your own purchases made at SO-CAL Speed Shop.com while using the secure server.
In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Privacy Policy:
We recognize and respect the importance of maintaining the privacy of our customers and members and have established this Privacy Policy as a result.

What if I don't want to use my credit card online?
Have no fear. We are here to serve you. You can call our sales line at 909/469-6171 or fax us your order to 909/469-6174. Also you may mail your order to:

SO-CAL Speed Shop
Sales Dept.
1357 E. Grand Ave
Pomona, CA 91765

You can put your purchases in the shopping cart and print the shopping cart page to use it as your order or write your order by hand. Please be sure to include the item number, color, size (if necessary), quantity, shipping preference (standard or priority), and destination.

What types of payments do you accept?
SO-CAL Speed Shop is proud to accept the following forms of payment:
1. Visa
2. MasterCard
3. Discover
4. American Express
4. U.S. Postal Money Order
5. Electronic Funds Transfer ($30 fee on orders outside the USA)

All charges will be in United States dollars.

When will my order be processed?
Orders are processed Monday thru Friday during normal business hours. Please allow up to 48 hours for orders to be processed. Generally we ship within one to two business days once your order has been processed. If you order more than one item, we may ship from more than one location. This will not affect your shipping charges. You may simply receive two boxes.